Contact Support
Contact 21 Red Casino support
Send us a query through our contact form or email [email protected]. We will get back to you as quickly as possible.
Our contact form asks for:
- first name
- last name
- email address
- subject
- message
What to include
Give us enough information to understand the issue and identify the relevant account, transaction or game. A clear subject and a short description of what happened will help us review your request. For an account matter, include the account details needed to identify you. For a payment question, state whether it concerns a deposit or withdrawal and identify the transaction without sending sensitive payment credentials.
Never share your password or full card details in the form or by email. We may ask for specific identity or payment evidence when verification is necessary, but you should provide only the information requested through the appropriate process.
Complaints
We take complaints seriously and aim to resolve them promptly. A complaint concerning a transaction must be submitted within 21 days of that transaction. We cannot consider a transaction complaint received after that period.
If your complaint concerns how a game operates, contact us before you play that game. A complaint or dispute about a particular game can be reviewed only when the game appears directly in our records.
Tell us which account, transaction or game the complaint concerns and explain the outcome you are asking us to review. These details help us locate the relevant records.
Account closure and self-exclusion
You can request account closure by email. We will answer as quickly as possible, and you remain responsible for the account until we complete the closure.
You can also email us to request a voluntary restriction, betting limit or self-exclusion. Include the account details and, for self-exclusion, the period you want. If no period is specified, the minimum period applies. Controls are applied to each account separately, so send a request for every account that needs a restriction.