Privacy Policy

Personal data we collect

21 Red Casino develops, publishes and operates our casino and its related features. We collect personal data when you register, contact us, make a deposit or withdrawal, play our games, receive our messages or otherwise use our services.

The information you provide may include contact and identity details, financial statements, scanned records, account communications and information needed to confirm your identity and eligibility to play. We are not legally requiring you to register, but we need certain information before we can provide gambling services. If you prefer not to supply it, you can choose not to open an account.

We also collect technical and usage information, such as an IP address, device details, operating system, browser version and activity within our services. Deposit providers usually process the financial transaction. We do not collect or retain full card numbers or bank account details, although we may receive a card BIN, name, billing address, email address and deposit amount for payment processing and accounting.

How we use personal data

We use personal data to operate and improve our services, customise your experience, verify identity and eligibility, provide support, protect accounts, prevent fraud and other prohibited activity, meet legal duties and create aggregated or anonymised statistics.

We may send essential messages about matters such as deposits, billing, maintenance, service changes or passwords. These messages cannot be turned off while you use our services. Promotional messages may be stopped by using the unsubscribe or preference instructions included with them.

Sharing and international storage

We may share information with authorised affiliates and carefully selected providers that support functions such as hosting, analytics, advertising, security, fraud prevention, payments, communications, customer engagement and professional advice. They may use personal data only for the work assigned to them.

Information may be accessed, processed or stored in different jurisdictions where this is needed to provide our services or comply with law. We may also disclose data to government or law-enforcement bodies when a valid legal demand applies, or when disclosure is appropriate to investigate or prevent suspected fraud or unlawful conduct. Data may also be shared to protect rights, property or personal safety, or as part of a change in control.

Retention and security

We retain personal data for as long as reasonably needed to provide our services, maintain our relationship with you, and meet legal and accounting requirements. We use physical, procedural and electronic safeguards, including encryption where appropriate. No storage or transmission method can provide absolute security.

Your rights and contact

Depending on applicable law, you may ask to access, correct, erase or receive a portable copy of personal data we hold about you. Email [email protected] to make a request. We may ask for more information to confirm your identity and process it.

Our services are for adults aged 18 or over. We do not knowingly seek personal data from children. If we discover that a person below 18 is using our services, we will block that use and work to remove the child's stored personal data promptly.