Terms of Use

About these terms

21 Red Casino develops, publishes and operates our casino and its related features. These terms govern your account and your use of our games and services.

You accept these terms when you register and select the box confirming your agreement. Registration can also bind you to extra conditions for promotions, bonuses and special offers. If you do not agree, do not complete registration or use our services.

We may amend, add to or end provisions in these terms. You are responsible for reviewing the current version. If versions in different languages do not match, the English version takes priority.

Eligibility and registration

You must be at least 18 years old and must also meet the legal gambling age in your country. You are responsible for following the laws that apply where you live or play.

A real-money bet requires a personal account. You may hold only one account, opened in your own name with your own details. During registration, we ask for information including your name, address, email address, telephone number and date of birth. Your information must be truthful, complete and kept current. We may close an account if the information supplied is false. Evidence of multiple accounts may lead us to close the connected accounts and cancel their transactions, including play and prize payments.

Identity checks and account access

We take reasonable steps to establish the identity of each person who registers. We do not accept anonymous or fictitious registrations. We may request a valid passport or another government-issued identity document, proof of residence and evidence that you own the financial accounts you use. We may also ask for proof of payment.

You choose your username and password. Keep your password private. Activity completed with your login details is treated as activity on your account. Tell us promptly if you believe another person has obtained them.

Deposits and account funds

Deposits are for placing bets through our casino. We do not accept cash. The name attached to a card or any other payment method must match the name registered on your account.

You may deposit in different currencies. Your account is credited in euros, so conversion charges may apply and exchange rates may change. If the rate changes after you open the cashier but before you submit the deposit, the rate in effect when you submit it is used.

Accounts do not earn interest. Funds that have not been fully used for betting may be subject to a charge that reflects our costs, including deposit costs. That charge starts at £5 or 20% of the deposited amount.

Withdrawals

You may request a withdrawal when all applicable conditions have been met. The standard minimum withdrawal is £100 unless the current terms for a bonus provide otherwise. We do not add a withdrawal charge, although your bank or payment processor may apply its own fees.

We aim to process a request within 1 to 3 working days after we verify the documents we have requested. Payment processing delays may occur outside our control. We may refuse a withdrawal when we cannot confirm details such as your identity, age, location or telephone number.

We can pay only to an account bearing the same name and address as your 21 Red Casino account. Up to the amount deposited, we return funds through the route used to fund the account. Any amount above that value may be sent to a withdrawal method that belongs to you and is registered on your account. We decide which available withdrawal methods may be used. Currency conversion charges may apply when you deposited using a non-euro currency.

Bonuses and promotions

Each offer may have additional conditions. Read the applicable bonus or promotion terms before taking part, as they can set extra betting rules.

Our general wagering requirement for bonuses is 15 times the combined deposit and bonus. If you deposit £20 and receive a further £20 as a bonus, you need £600 in qualifying wagers before requesting a withdrawal.

We treat attempts to gain an unfair promotional advantage as bonus abuse. Examples include breaking an offer's conditions, opening several accounts to claim repeated bonuses, or using bonus money only to advance through bonus stages in a game. If we reasonably suspect abuse, we may remove the bonus and winnings linked to it, withdraw or refuse an offer, restrict access to certain products or bonuses, exclude the account from later promotions, or close the account.

If a Martingale-style strategy is used to obtain an unfair advantage and that use is reasonably clear, we may confiscate related winnings and bonuses.

Closing or restricting an account

You may ask us to close your account at any time through our contact form or by email. We will respond as quickly as possible. You remain responsible for the account until closure has been completed.

We also offer voluntary account restrictions, betting limits and self-exclusion. Contact support with the relevant account details and the period you want. If you do not choose a period for self-exclusion, the minimum period applies. Limits and exclusions are applied separately to each account.

Complaints

A complaint about a transaction must reach us within 21 days of that transaction. A complaint about the operation of a game must be raised before you play that game. A dispute about a specific game can be considered only when the game is recorded in our records.

These terms remain the controlling record if information supplied by support conflicts with them.