Responsible Gambling

Our commitment to responsible gaming

At 21 Red Casino, we want gambling to remain entertainment. We use procedures designed to discourage gambling abuse and encourage you to act early if play begins to affect your money, health, work, studies or relationships.

Gambling can become addictive. The amount lost is not the only sign of harm. Changes in behaviour, priorities and wellbeing can also show that play is becoming difficult to control. Take particular care if close relatives have experienced gambling problems.

Signs to consider

Pause and think honestly about your gambling if any of these questions feels familiar:

• Have you missed work or education because of gambling?
• Has gambling caused problems in your home or relationships?
• Do you feel regret after you play?
• Have you gambled in an attempt to solve money difficulties?
• Do you return soon after a loss to try to recover it?
• After a win, do you feel compelled to continue for more?
• Have you spent all the money available to you while gambling?
• Have you borrowed money or sold possessions to fund play?
• Do you protect gambling money instead of paying ordinary expenses?
• Have you played for longer than you planned?
• Do you gamble to escape worries, disappointment or conflict?
• Has gambling affected your sleep, health or care for your family?
• Have you considered breaking the law to obtain gambling money?
• Have gambling losses led to thoughts of self-harm?

Answering yes to one or more can be a reason to stop, seek support and place a restriction on your account.

Voluntary restrictions and self-exclusion

We offer voluntary controls that can restrict or close your account and limit your ability to place bets. Contact our support team by email for details or to make a request.

For self-exclusion, include the account details that identify the account and tell us how long you want the exclusion to last. If you do not give a period, we apply the minimum period. We aim to implement a voluntary limitation as quickly as possible. Stop playing while you wait for confirmation that it has been applied.

Restrictions, limits and exclusions are set account by account. If you hold another account with a casino under the same ownership, you need to request the appropriate control separately for that account.

You can also ask us to close your account. You remain responsible for it until we complete the closure.

Protecting minors

Our services are for adults aged 18 or over. A player must also have reached any higher legal gambling age that applies in their country. We do not knowingly seek personal data from children. If we discover that a person below 18 is using our services, we will block that use and work to delete the personal data held about the child.

Independent help

The following organisations offer gambling-related support:

• Global Gambling Guidance Group
• Gordon Moody Association
• Gambling Therapy
• GamCare, offering free and confidential advice

If gambling is affecting you, contacting a support organisation can provide help beyond account controls. If you are thinking about self-harm, seek immediate assistance from local emergency or crisis services.